When we set up your business with essential tools like Figma, Google Workspace, Microsoft 365, or the Framer website builder, the price you pay to us is for a Managed Service, not just the raw cost of the software license. This policy clarifies the difference between the vendor's retail price and the final price we quote you.

The price we charge includes a dedicated Admin and Management Fee on top of the base software cost. We bundle these two costs into a single, predictable monthly or annual rate to provide you with a hands-off, fully supported service. This is not an unexpected markup; it is a necessary fee for the services listed below.

When you procure software through us, you are paying for professional setup, maintenance, security, and a single point of contact. This fee replaces the time and cost you would otherwise spend handling these tasks internally:

Initial Setup & Migration: We handle the entire configuration, including DNS records, email routing, user accounts, and data migration, ensuring a smooth launch.

Ongoing User & License Management: We manage user additions and removals, license allocation, and ensure you're always on the most cost-effective plan.

Proactive Security & Admin: We implement critical security policies (like 2FA enforcement, spam filters, and access controls) and keep the system properly maintained.

Simplified Billing & Support: We deal with the vendor's complex support and billing on your behalf, providing you with one invoice and one person to call for all technical issues and troubleshooting.

Custom Configuration & Training: We tailor the software (e.g., setting up shared drives, specific email groups, or Framer analytics) to your exact business needs.

To ensure you understand what you are paying for, here is an example of the bundled fee:

• Base Vendor License Cost (Inc. VAT): ≈£26.40 per user/month

• Our Total Managed Price: ≈£72.60 per user/month

The difference between the two figures constitutes our Admin & Management Fee, which covers the high-value services detailed above. A detailed, itemised breakdown of the license cost and the management fee is available to all clients upon request.

By accepting our proposal, confirming the purchase, or making the first payment for any third-party software, you agree to the terms of service outlined on this page.