Commercial

A seamless digital migration for the vulnerable

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The CareLink App
Insight

Insight

In the UK up to 2M vulnerable people were at risk of losing emergency phone line connection

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API Innovation

CareLink's program interfaces were developed with Openreach's technical architects

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Service design diagram

Enhanced agent support & prioritised care

Happy BT Agent

Emergency line users positively impacted

1.8M

Lead carers and vulnerable decision makers being made aware

1.2k/wk

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Key Features

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More case studies

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Designing for vulnerable users at scale?